Privacy Policy

Last updated: February 17, 2026 · Effective immediately

1. Introduction

LovablePinay.com ("Platform," "we," "us," or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your data. By using the Platform, you consent to the data practices described in this policy.

This policy applies to all users worldwide and is designed to comply with applicable data protection laws including, where applicable, the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), and other relevant legislation.

2. Information We Collect

2.1 Information You Provide

• Account information: Name, email address, password, date of birth, gender
• Profile information: Photos, bio, location (city/country), occupation, education, religion, hobbies, languages, height, relationship preferences, drinking/smoking habits, children status
• Verification data: Selfie photos and identification documents submitted for profile verification
• Communications: Messages sent to other users, support requests, feedback
• Payment information: Transaction records for credit purchases (payment processing is handled by third-party processors; we do not store full credit card numbers)
• Compatibility quiz answers: Responses to personality and compatibility questions

2.2 Information Collected Automatically

• Device information: Browser type, operating system, device type, screen resolution
• Usage data: Pages visited, features used, time spent, click patterns
• Network information: IP address, approximate geolocation derived from IP
• Session data: Login timestamps, session duration, last active time
• User agent strings: Technical identifiers sent by your browser

2.3 Information from Third Parties

We may receive information about you from third-party authentication providers (e.g., Google Sign-In) if you choose to log in using those services.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery: To create and manage your account, display your profile, facilitate matches, and enable communication
• Personalization: To recommend compatible profiles and tailor your experience
• Safety & fraud prevention: To detect, prevent, and address fraud, scams, fake profiles, multi-accounting, and other harmful activities using IP tracking, behavioral analysis, and photo hashing
• Moderation: To review user content (photos, messages) for compliance with Community Guidelines
• Communication: To send you service-related notifications, updates, and promotional messages (with your consent)
• Analytics: To understand usage patterns and improve the Platform
• Legal compliance: To comply with legal obligations and respond to lawful requests from authorities
• Credit system: To manage purchases, track credit balances, and process transactions

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal bases for processing your personal data are:

• Contract performance: Processing necessary to provide the services you signed up for
• Legitimate interests: Processing necessary for our legitimate business interests (fraud prevention, service improvement, safety) where not overridden by your rights
• Consent: Where you have given explicit consent for specific processing activities (e.g., marketing communications)
• Legal obligation: Processing necessary to comply with legal requirements

5. Information Sharing & Disclosure

We do not sell your personal data to third parties. We may share your information in the following circumstances:

• Other users: Your profile information (name, photos, bio, age, location, etc.) is visible to other registered users as part of the service
• Service providers: Third-party vendors who help us operate the Platform (hosting, payment processing, email delivery, analytics) under strict data protection agreements
• Law enforcement: When required by law, subpoena, court order, or when we believe disclosure is necessary to protect rights, safety, or property
• Safety concerns: When we believe in good faith that disclosure is necessary to prevent imminent harm, fraud, or illegal activity
• Business transfers: In connection with a merger, acquisition, bankruptcy, or sale of all or a portion of our assets
• With your consent: When you explicitly authorize us to share information

6. Data Security

We implement industry-standard technical and organizational measures to protect your data, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure password hashing and storage
• Regular security assessments and vulnerability testing
• Role-based access controls for administrative functions
• Audit logging of administrative actions
• Row-level security policies on database tables

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for keeping your login credentials confidential.

7. Cookies & Tracking Technologies

We use cookies and similar technologies (local storage, session storage) to:

• Maintain your login session and authentication state
• Remember your preferences and settings
• Analyze usage patterns and improve services
• Detect and prevent fraudulent activity

Essential cookies are required for the Platform to function and cannot be disabled. You may control non-essential cookies through your browser settings, but this may affect your experience on the Platform.

8. Data Retention

We retain your personal data as follows:

• Active accounts: Data is retained as long as your account is active
• After account deletion: Most personal data is deleted within 30 days. However, certain data may be retained for up to 180 days for legal compliance, fraud prevention, and dispute resolution
• Transaction records: Financial records may be retained for up to 7 years as required by tax and accounting laws
• Safety records: Reports, blocks, and moderation data may be retained indefinitely to prevent re-registration of banned users
• Anonymized data: Aggregated, de-identified data may be retained indefinitely for analytics purposes

9. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Rectification: Correct inaccurate or incomplete personal data
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Restriction: Request that we restrict processing of your data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests or for direct marketing
• Withdraw consent: Withdraw previously given consent at any time
• Non-discrimination: Exercise your rights without receiving discriminatory treatment (CCPA)

To exercise any of these rights, contact us at privacy@lovablepinay.com. We will respond within 30 days (or as required by applicable law). We may require identity verification before processing your request.

10. International Data Transfers

Your data may be processed and stored in countries other than your country of residence. These countries may have different data protection laws. By using the Platform, you consent to the transfer of your data to these jurisdictions. Where applicable, we implement appropriate safeguards (such as standard contractual clauses) to ensure your data is protected.

11. Children's Privacy

The Platform is not intended for anyone under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a minor has created an account, we will immediately terminate the account and delete associated data. If you believe a minor is using the Platform, please contact us immediately.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the CCPA:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by us
• Right to opt out of the sale of personal information (we do not sell personal data)
• Right to non-discrimination for exercising CCPA rights

To exercise these rights, contact privacy@lovablepinay.com or use the contact form on our website.

13. Philippine Data Privacy Act Compliance

In compliance with Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines, we ensure that personal data of Filipino users is processed fairly, lawfully, and in accordance with the rights of data subjects as outlined by the National Privacy Commission (NPC).

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting a notice on the Platform or sending you an email. Your continued use of the Platform after such notification constitutes acceptance of the updated policy.

15. Contact Us

For privacy-related inquiries, data requests, or concerns, please contact:

LovablePinay — Privacy Team
Email: privacy@lovablepinay.com
Website: https://lovablepinay.com/contact

If you are in the EU/EEA and believe your data protection rights have been violated, you have the right to lodge a complaint with your local supervisory authority.